Keywords
Working environment
Job attitude
Career expectation
Internship satisfaction
Submitted : 2024-09-02
Accepted : 2024-09-17
Published : 2024-10-02
Abstract
This study investigates the major factors affecting internship satisfaction among tourism majors and identifies the key elements that enhance it. Methods including Item-Objective Congruence (IOC), pilot testing, and Multiple Linear Regression (MLR) were used. The findings reveal that the working environment has the greatest impact on internship satisfaction, followed by job attitude and career expectations, while perceived supervisor support has an insignificant effect. The study concludes that fostering a positive job attitude, aligning internships with career expectations, and establishing a favorable working environment are crucial for enhancing internship satisfaction.
References
World Travel & Tourism Council, 2023, Global Economic Impact & Trends 2023.
United Nations World Tourism Organization, 2024, Second World Tourism Barometer for 2024.
Wilton N, 2012, The Impact of Work Placements on Skills Development and Career Outcomes for Business and Management Graduates. Studies in Higher Education, 37(5): 603–620.
Davies L, 1990, Experience-based Learning within the Curriculum: A Synthesis Study. Council for National Academic Awards, London.
To WM, Lung JW, 2020, Factors Influencing Internship Satisfaction among Chinese Students. Education and Training, 62(5): 543–558.
Collins AB, 2002, Gateway to the Real World, Industrial Training: Dilemmas and Problems. Tourism Management, 23(1): 93–96.
Lam T, Ching L, 2007, An Exploratory Study of an Internship Program: The Case of Hong Kong Students. International Journal of Hospitality Management, 2007(26): 336–351.
Waryszak RZ, 1999, Students’ Expectations from their Cooperative Education Placements in Hospitality Industry: An International Perspective. Education and Training, 41(1): 33 –40.
Lam T, Ching L, 2007, An Exploratory Study of an Internship Program: The Case of Hong Kong Students. International Journal of Hospitality Management, 2007(26): 336–351.
Thiel GR, Hartley NT, 1997, Cooperative Education: A Natural Synergy between Business and Academia. S.A.M. Advanced Management Journal, 62(3): 19–24.
Zopiatis A, Theocharous AL, 2013, Revisiting Hospitality Internship Practices: A Holistic Investigation. Journal of Hospitality, Leisure, Sport & Tourism Education, 2013(13): 33–46. https://doi.org/10.1016/j.jhlste.2013.04.002
Collins AB, 2002, Gateway to the Real World, Industrial Training: Dilemmas and Problems. Tourism Management, 23(1): 93–96.
Yaffe-Bellany D, 2020, Another Casualty of the Coronavirus: Summer Internships. The New York Times, 22.
Agho AO, Mueller CW, Price JL, 1993, Determinants of Employee Job Satisfaction: An Empirical Test of a Causal Model. Human relations, 46(8): 1007–1027.
Robbins A, 2005, Robbins. Editorial Pearson Education, Mexico.
Spector PE, 1997, Job Satisfaction: Application, Assessment, Causes, and Consequences (Vol. 3). SAGE Publications, California.
Farmaki A, 2018, Tourism and Hospitality Internships: A Prologue to Career Intentions? Journal of Hospitality, Leisure, Sport & Tourism Education, 2018(23): 50–58.
Chen TL, Shen CC, Gosling M, 2018, Does Employability Increase with Internship Satisfaction? Enhanced Employability and Internship Satisfaction in a Hospitality Program. Journal of Hospitality, Leisure, Sport & Tourism Education, 2018(22): 88–99.
Eisenberger R, Stinglhamber F, Vandenberghe C, et al., 2002, Perceived Supervisor Support: Contributions to Perceived Organizational Support and Employee Retention. Journal of Applied Psychology, 87(3): 565.
Baran BE, Shanock LR, Miller LR, 2012, Advancing Organizational Support Theory into the Twenty-first Century World of Work. Journal of Business and Psychology, 2012(27): 123–147.
Mills MJ, Matthews RA, Henning JB, et al., 2014, Family-supportive Organizations and Supervisors: How do they Influence Employee Outcomes and for whom? The International Journal of Human Resource Management, 25(12): 1763–1785.
Hossain A, Aktar N, 2012, Influence of Perceived Organizational Support, Supervisory Support, and Working Environment on Employee Service Quality: An Empirical Study on non-Govt. Employees Bangladesh, 2012(1): 2–24.
To WM, Lung JW, 2020, Factors Influencing Internship Satisfaction among Chinese Students. Education + Training, 62(5): 543–558.
Knight DK, Crutsinger C, Kim H, 2006, The Impact of Retail Work Experience, Career Expectation, and Job Satisfaction on Retail Career Intention. Clothing and Textiles Research Journal, 24(1): 1–14.
Skalli A, Theodossiou I, Vasileiou E, 2008, Jobs as Lancaster Goods: Facets of Job Satisfaction and Overall Job Satisfaction. The Journal of Socio-Economics, 37(5): 1906–1920.
Spector PE, 1997, Job Satisfaction: Application, Assessment, Causes, and Consequences (Vol. 3). SAGE Publications, California.
Lane KA, Esser J, Holte B, et al., 2010, A Study of Nurse Faculty Job Satisfaction in Community Colleges in Florida. Teaching and Learning in Nursing, 5(1): 16–26.
Branham L, 2012, The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act before it’s Too Late. American Management Association, New York.
Putri CN, 2018, The Relationship between Working Environment and Internship Satisfaction Level: A Case Study of a 4-star Hotel Restaurant in Germany. Iconiet Proceeding, 2(4): 276–291.
D’abate CP, Youndt MA, Wenzel KE, 2009, Making the Most of an Internship: An Empirical Study of Internship Satisfaction. Academy of Management Learning & Education, 8(4): 527–539.
Carpenter MA, Bauer T, Erdogan B, et al., 2010, Principles of Management. Flatworld Knowledge, New York.
Velnampy T, 2008, Job Attitude and Employees Performance of Public Sector Organizations in Jaffna District, Sri Lanka. GITAM Journal of Management, 6(2): 66–73.
Judge TA, Kammeyer-Mueller JD, 2012, Job Attitudes. Annual Review of Psychology, 63(1): 341–367.
Solnet D, Kralj A, Kandampully J, 2012, Generation Y Employees: An Examination of Work Attitude Differences. Journal of Applied Management and Entrepreneurship, 17(3): 36.
Tarkar P, 2023, Attitude and Post-retirement Work Intentions: A Mediator-moderator Effect of Job Satisfaction and Education. Working with Older People, 27(2): 77–90.
Fang CC, Cheung C, Hsueh C, et al., 2013, The Effects of Work Attitude and Internship Satisfaction on the Hospitality Students’ Future Career Intention: A Case Study of Taiwan. In The Proceedings of World Conference on Hospitality, Tourism and Event Research and International Convention and Expo Summit 2013, 540–552.
Schoon I, Parsons S, 2002, Teenage Aspirations for Future Careers and Occupational Outcomes. Journal of Vocational Behavior, 60(2): 262–288.
Cook TD, Church MB, Ajanaku S, 1996, The Development of Occupational Aspirations and Expectations among Inner-city Boys. Child Development, 67(6): 3368-3385.
Powers RS, Wojtkiewicz RA, 2004, Occupational Aspirations, Gender, and Educational Attainment. Sociological Spectrum, 24(5): 601–622.
Gottfredson LS, 2005, Using Gottfredson’s Theory of Circumscription and Compromise in Career Guidance and Counseling, in Career Development and Counseling: Putting Theory and Research to Work. Wiley, New York, 71–100.
Knight DK, Crutsinger C, Kim H, 2006, The Impact of Retail Work Experience, Career Expectation, and Job Satisfaction on Retail Career Intention. Clothing and Textiles Research Journal, 24(1): 1–14.
Kong H, Wang S, Fu X, 2015, Meeting Career Expectation: Can it Enhance job Satisfaction of Generation Y? International Journal of Contemporary Hospitality Management, 27(1): 147–168.
D’abate CP, Youndt MA, Wenzel KE, 2009, Making the Most of an Internship: An Empirical Study of Internship Satisfaction. Academy of Management Learning & Education, 8(4): 527–539.
Igbaria M, Parasuraman S, Badawy MK, 1994, Work Experiences, Job Involvement, and Quality of Work Life among Information Systems Personnel. MIS Quarterly, 175–201.
Tarkar P, 2023, Attitude and Post-retirement Work Intentions: A Mediator-moderator Effect of Job Satisfaction and Education. Working with Older People, 27(2): 77–90.