The impact of augmented reality (AR) technology on consumer behavior has increasingly attracted academic attention. While early research has provided valuable insights, many challenges remain. This article reviews recent studies, analyzing AR’s technical features, marketing concepts, and action mechanisms from a consumer perspective. By refining existing frameworks and introducing a new model based on situation awareness theory, the paper offers a deeper exploration of AR marketing. Finally, it proposes directions for future research in this emerging field.
Faust F, Roepke G, Catecati T, et al., 2012, Use of Augmented Reality in the Usability Evaluation of Products. Work, 41 Suppl 1: 1164–1167. https://doi.org/10.3233/WOR-2012-0298-1164
Hilken T, de Ruyter K, Chylinski M, et al., 2017, Augmenting the Eye of the Beholder: Exploring the Strategic Potential of Augmented Reality to Enhance Online Service Experiences. J Acad Mark Sci, 45: 884–905. https://doi.org/10.1007/s11747-017-0541-x
Park M, Yoo J, 2020, Effects of Perceived Interactivity of Augmented Reality on Consumer Responses: A mental Imagery Perspective. Journal of Retailing and Consumer Services, 52: 101912. https://doi.org/10.1016/j.jretconser.2019.101912
Kim WB, Choo HJ, 2023, How Virtual Reality Shopping Experience Enhances Consumer Creativity: The Mediating Role of Perceptual Curiosity. Journal of Business Research, 154: 113378. https://doi.org/10.1016/j.jbusres.2022.113378
Heller J, Chylinski M, de Ruyter K, et al., 2019, Let Me Imagine That For You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability. Journal of Retailing, 95(2): 94–114. https://doi.org/10.1016/j.jretai.2019.03.005
Kowalczuk P, Siepmann (nee Scheiben) C, Adler J, 2021, Cognitive, Affective, and Behavioral Consumer Responses to Augmented Reality in E-Commerce: A Comparative Study. Journal of Business Research, 124: 357–373. https://doi.org/10.1016/j.jbusres.2020.10.050
Qin H, Osatuyi B, Xu L, 2021, How Mobile Augmented Reality Applications Affect Continuous Use and Purchase Intentions: A Cognition-Affect-Conation Perspective. Journal of Retailing and Consumer Services, 63: 102680. https://doi.org/10.1016/j.jretconser.2021.102680
Barhorst JB, McLean G, Shah E, et al., 2021, Blending the Real World and the Virtual World: Exploring the Role of Flow in Augmented Reality Experiences. Journal of Business Research, 122: 423–436. https://doi.org/10.1016/j.jbusres.2020.08.041
Javornik A, Marder B, Pizzetti M, et al., 202, Augmented Self – The Effects of Virtual Face Augmentation on Consumers’ Self-Concept. Journal of Business Research, 130: 170–187. https://doi.org/10.1016/j.jbusres.2021.03.026
Hilken T, Heller J, Keeling DI, et al., 2022, Bridging Imagination Gaps on the Path to Purchase with Augmented Reality: Field and Experimental Evidence. Journal of Interactive Marketing, 57(2): 356–375. https://doi.org/10.1177/10949968221083555
Yoo J, Kim JH, Kim M, et al., 2023, Imagery Evoking Visual and Verbal Information Presentations in Mobile Commerce: The Roles of Augmented Reality and Product Review. Journal of Research in Interactive Marketing, 18(2): 182–197. https://doi.org/10.1108/JRIM-08-2022-0253
Yim MYC, Chu SC, Sauer PL, 2017, Is Augmented Reality Technology An Effective Tool for E-Commerce? An Interactivity and Vividness Perspective. Journal of Interactive Marketing, 39(1): 89–103. https://doi.org/10.1016/j.intmar.2017.04.001
Loureiro SMC, Guerreiro J, Eloy S, et al., 2019, Understanding the Use of Virtual Reality in Marketing: A Text Mining-Based Review. Journal of Business Research, 100: 514–530. https://doi.org/10.1016/j.jbusres.2018.10.055
Steuer J, 1992, Defining Virtual Reality: Dimensions Determining Telepresence. Journal of Communication, 42(4): 73–93. https://doi.org/10.1111/j.1460-2466.1992.tb00812.x
Park J, Lee H, 2012, Relationship between Brand Experience, Local Presence, Flow, and Brand Attitude While Applying Spatial Augmented Reality to a Brand Store. International Journal of Human-Computer Interaction, 2023: 1–14. https://doi.org/10.1080/10447318.2023.2266252
Endsley MR, 1995, Measurement of Situation Awareness in Dynamic Systems. Human Factors: The Journal of the Human Factors and Ergonomics Society, 37(1): 65–84. https://doi.org/10.1518/001872095779049499
Lundberg J, 2015, Situation Awareness Systems, States and Processes: A Holistic Framework. Theoretical Issues in Ergonomics Science, 16(5): 447–473. https://doi.org/10.1080/1463922X.2015.1008601
Endsley MR, 2012, Chapter 19 – Situation Awareness, in Salvendy G (ed), Handbook of Human Factors and Ergonomics. John Wiley & Sons, Inc., Hoboken (NJ), 553–568. https://doi.org/10.1002/9781118131350.ch19