Application Analysis of Big Data in Customer Acquisition Scenario of Banking Business
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Keywords

Big data
Banking business
Customer acquisition scenario

DOI

10.26689/pbes.v9i7.15656

Submitted : 2026-06-27
Accepted : 2026-07-12
Published : 2026-07-27

Abstract

Driven by Internet technology, users’ financial and consumption habits have changed dramatically. As the basis for banks’ survival, the previous customer acquisition model has been unable to adapt to the current consumption demand. How to use Big data technology to create new customer acquisition scenarios and provide personalized services for users is a problem that needs to be considered by major banks to achieve digital transformation. This paper analyzes the application in the customer acquisition scenario of banking business, hoping to provide a reference for the digital transformation of banks.

References

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Wang S, 2021, Analysis of Retail Banks’ Customer Acquisition Management Strategies Under the Internet Thinking. Modern Commerce, 2021(36): 122–124.

Yan H, 2021, The Application of Big Data in Customer Acquisition Scenarios of Retail Business in Commercial Banks. Financial Journal, 2021(3): 61–65.

Research Group of Industrial and Commercial Bank of China Hunan Changsha Branch, Zhang S, 2020, Discussion on the Methods and Approaches for Banks to Acquire Customers in the Mobile Internet (5G) Scenario. Modern Finance Guide, 2020(6): 68–72.