Keywords
Patient experience
Nursing management
Submitted : 2026-02-08
Accepted : 2026-02-23
Published : 2026-03-10
Abstract
In recent years, improving patients’ medical experience has become increasingly prominent in medical activities, and patient experience has become the core of medical service models. As an emerging visualization tool for exploring patient experience, patient journey mapping has been increasingly applied in the field of medical and health services, with unique advantages in exploring patient experience. This study reviews the overview, content and types, application and effects in the nursing field, and presentation methods of results of patient journey mapping, aiming to provide reference for improving patient experience.
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