Abstract
Abstract: Objective: To explore the effect of nurse-patient communication skills training on patient satisfaction and nursing staff quality. Method: To develop nurse communication skills training programs, content and methods and implemented in 59 nursing staff, while constantly feedback information to be improved. Results: After training for nurse-patient communication skills, the patient’s job satisfaction was improved and the comprehensive quality of the nurses was also improved.The data were compared before and after the differences were statistically significant (P < 0.01). Conclusion: In the quality of nursing work through the training of nurses and patients with communication skills to achieve its objectives while improving the patient and nursing staff satisfaction and comprehensive quality is essential.