Keywords
Outpatient clinics
Patient satisfaction
Nursing efficiency
Submitted : 2024-11-04
Accepted : 2024-11-19
Published : 2024-12-04
Abstract
Objective: To explore and analyze the application effect of the walking management mode in special outpatient clinics. Methods: Data on patient satisfaction, complaint volume, consultation efficiency, and nursing service workload before and after implementing the walking management mode in the hospital’s special outpatient clinics were compared. Results: After implementing the walking management mode, patient satisfaction and consultation efficiency were significantly improved, the average number of complaints per person was reduced, and the average number of daily services was increased. The differences were statistically significant. Conclusion: The use of the walking management mode in special outpatient clinic nursing work can improve the quality and efficiency of outpatient nursing, increase patient satisfaction by increasing the number of proactive services, and is worthy of promotion and application.
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